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Swayne Johnson Complaints Policy

We want to provide a high-quality legal service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns so that these can be addressed at that stage. If you would like to make a formal complaint, then you can read our full complaints procedure here.

The Solicitors Regulation Authority can help if you are concerned about us.


What to do if we cannot resolve your complaint

The Legal Ombudsman can help if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of the date of our final response to your complaint


  • Within six years from the date of the problem that caused your complaint; or
  • Within three years from the date when you should have reasonably known about the problem (if it occurred more than six years previously).


Legal Ombudsman contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman P.O. Box 6806, Wolverhampton, WV1 9WJ