At Swayne Johnson, we’re always looking for ways to improve the service we provide. Client feedback plays a vital role in helping us grow, refine our approach, and deliver the best possible experience. Every comment is appreciated – not only because it reflects the trust our clients place in us, but because it helps shape the way we work for the benefit of all our clients.
“Thank you so much for all the hard work you have carried out and answering all of my questions along the way! It’s been very stressful at times, but you have always made time for me, and I have really appreciated that.”
I would just like to thank you to you and your team for the service you have given me in the preparation of my will. The fact that you offer the service of coming to see me at my home is invaluable to me and to others who are unable to drive to an office. Both visits you made were perfectly on time and you were extremely helpful in answering the questions I had. Once again thank you for your help.
I would highly recommend “Swayne Johnson” Solicitors. What I thought would be a daunting task sorting my will proved nothing of the sort all due to the professional and courteous team and even a “Home Visit” to discuss my wishes, implementing with speed and empathy. Thank you. I would highly recommend “Swayne Johnson” Solicitors. What I thought would be a daunting task sorting my will proved nothing of the sort all due to the professional and courteous team and even a “Home Visit” to discuss my wishes, implementing with speed and empathy. Thank you.
This is the 4th time we have used Swayne Johnson; we are very happy, as always, with the service
In September 2017, 92% of our clients who responded to our Client Care Questionnaire were ‘Very Satisfied’ with our overall level of service.
Ability to communicate both in Welsh and English was important to me
Excellent service and very trustworthy
A very professional firm and staff
In October 2017, 100% of our clients who responded to our Client Care Questionnaire found our staff ‘Very polite and professional’.